Refund & Return Policy
Return and Refund Policy for WipeWell
Effective Date: April 21, 2025
At WipeWell, we strive to deliver high-quality products that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee. This policy is designed to provide you with peace of mind and ensure your complete satisfaction with our product.
Eligibility for Return or Refund
To be eligible for a return or refund, your purchase must meet the following criteria:
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30 Days from Purchase Date:
The request for a return or refund must be made within 30 days of the date of purchase. After 30 days, we cannot offer a return or refund.
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Condition of the Product:
The product must be unused and in resalable condition. If you have opened the packaging but have not used the product, you are still eligible for a return.
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Proof of Purchase:
A valid proof of purchase (receipt or order confirmation email) must be provided when submitting a return request.
Valid Reasons for Return or Refund
We believe in offering a high-quality experience for our customers. Therefore, we accept returns or refunds for the following legitimate reasons:
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Product Defects:
If the product you received is defective or damaged upon arrival, we will issue a full refund or send a replacement, depending on your preference.
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Incorrect Product Received:
If you received the wrong product (e.g., a different product from what you ordered), we will offer a full refund or replacement.
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Product Doesn’t Meet Expectations:
If the product does not perform as advertised or fails to meet the described criteria (e.g., doesn’t effectively clean your face, causes irritation, or doesn’t last as promised), we will gladly process your return or refund.
Exclusions for Returns or Refunds
We cannot accept returns or offer refunds for the following:
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Personal Preference:
If you simply do not like the product or change your mind after purchase, we cannot offer a return or refund. We encourage you to carefully read the product description and reviews before purchasing.
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Used Products:
We do not accept returns or offer refunds for products that have been opened, used, or tampered with unless the product is defective or damaged.
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Product Was Not Used According to Instructions:
Refunds are not applicable if the product was not used as per the recommended instructions, such as using the disposable towel with improper techniques or on areas for which it was not intended.
How to Return or Request a Refund
To initiate a return or refund, please follow these steps:
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Contact Us:
Email us at support@wipewell.com with your order number, reason for return or refund, and any relevant images (if applicable).
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Return Instructions:
Once we receive your return request, we will provide you with return instructions and a shipping label (if applicable). You will be responsible for the cost of return shipping unless the return is due to a product defect or mistake on our part.
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Processing the Refund:
Once we receive the returned product (if applicable) and verify the condition, we will process your refund within 5-7 business days. The refund will be credited to the original method of payment. Please note that it may take a few additional business days for the refund to appear in your account, depending on your payment provider.
Exchanges
We do not offer direct exchanges. If you need a different product, please initiate a return for a refund and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, or if you would like to initiate a return or refund, please contact us at:
WipeWell LLC
Mahwish Jabeen, Sole Member
224 W 35th St Ste 500 Office 689, New York, NY 10001
Email: support@wipewell.com
By purchasing from WipeWell, you acknowledge that you have read and agree to this Return and Refund Policy. We aim to ensure our customers are satisfied with their purchases, and we’re committed to resolving any issues in a timely and efficient manner.